Scalable and flexible real-time recording, storage and play back with the DataVoice Libra Capture platform
Capture screen activities for a complete view on agent performance with the DataVoice Libra Capture platform
Social Media Recording:
Capture customer interactions through Social Media platforms (Screen & Text) with the DataVoice Libra Capture platform
Radio Network Recording:
Voice and Short Data (SD) recording for Motorola TETRA Networks with the DataVoice Libra Capture platform
Centralised Management of distributed recording solutions through the Nexus platform;
Improving workforce performance and driving contact centre excellence with QNique & Coach;
Recording On Demand:
Control recording from the desktop with manual call tagging using DVLink application;
Various APIs and SDKs for 3rd party integrations and custom product development
The DataVoice Interaction management solution provides a flexible and powerful solution geared to mitigate operational risk and drive compliance.
- DataVoice is supported by a well-trained advanced support team and OEM lab, enabling Channel Partners and end-Clients to benefit from responsive locally based professional support.
- DataVoice is flexible and can be deployed in mixed-communications infrastructure environments, saving time and resources by consolidation of recording.
- The DataVoice Interaction Management solution suite is ready for transition into hosted and cloud deployments, giving the customer peace of mind that their investment is future proof.
- The DataVoice professional services team is able to assist Clients with integration into existing business systems, ensuring that the maximum ROI is achieved after implementation.