Enterprise Applications

• Mitigating risk, enhancing productivity, improving customer experience
• Tools to help organisations make the most of technology
• Record, manage, analyse voice and screen transactions
• Optimise workforce productivity
• Award-winning in-house solutions

Having the latest in next-generation networks and infrastructure is vital, but in order to successfully run any business it is also critical to have the right applications. Enterprise Applications is Jasco's product development house that provides the business tools to help organisations make the most of technology. Key benefits include mitigating risks associated with telephonic transactions, enhancing employee productivity and improving customer experiences.

The Enterprise Applications business unit currently incorporates Interaction Recording and Workforce Optimisation Solutions.

Interaction Recording Solutions
The Interaction Recording Solutions department designs and develops proprietary solutions that record, manage, re-create and analyse voice and screen transactions, helping to mitigate risk and ensure quality customer interactions.

Workforce Optimisation Solutions
The Workforce Optimisation Solutions department delivers comprehensive performance management solutions, customer quality assurance research and other professional services to optimise workforce productivity and enhance customer satisfaction, through our in-house developed Qnique contact centre optimisation solution.