Workforce Optimisation Solutions

People are often the biggest expense for many contact centres, and managing these people to ensure optimal productivity can be a challenging task.

Workforce Optimisation Solutions delivers comprehensive performance management solutions, customer quality assurance research and other professional services to optimise workforce productivity and enhance customer satisfaction.

We meet these challenges head on with our in-house developed, award winning Qnique solution. Qnique is a modular contact centre optimisation suite aimed at improving the overall performance and profitability of contact centres through selection profiling, agent and coach assessment, interactive online learning and customer satisfaction research.

Qnique is packed with tried-and-tested intellectual property for immediate results and return on investment (ROI). It can be deployed as a stand-alone performance optimisation system or integrated with Jasco's range of voice and screen recording platforms.