CONTACT CENTRES
Our focus is on improving your Customer Experience.
We focus on your business by analysing your business needs and translating these into skillfully configured, fully Integrated contact centre solutions - on premise or in the cloud...
We are agile and professional in our approach, delivering contact centre solutions that work reliably in the timeframe that your business needs.
Let us help you realise maximum value and efficiency from your contact centre.
services
&elements
Whether you need to provide a streamlined Inbound service, powerful Outbound campaigns or agent interactions via any channel your customers choose, we offer a myriad of closely related digital technologies which can render state-of-the-art services you need for a fully rounded Customer Experience.
We cover your Contact Centre needs and a great deal more!
Web Chats
Inbound Voice
Intelligent Virtual Assistant
WhatsApp Messaging
Chat Bots
Preview, Progressive, Predictive & Power Dialer
Voice Recording
CRM Integration
Agent Assist
Email Interactions
Social Media
Interactions
Quality Assurance
Integration
Integrate your current systems into new technology.
Integration
benefits
Integrate your current systems into new technology.
Provide personalised service, no matter which contact channel a customer prefers.
Powerful, scalable, and secure solutions that enable you to deliver the best service at the right level, anytime, anywhere with multichannel capabilities.
Agile & Flexible
Provide personalised service, no matter which contact channel a customer prefers.
Agile & Flexible
Reliability
Powerful, scalable, and secure solutions that enable you to deliver the best service at the right level, anytime, anywhere with multichannel capabilities.
Reliability
Scalability
Enterprise-class scalability ensures your solution can grow with your business.
Scalability
Enterprise-class scalability ensures your solution can grow with your business.
Enhanced first contact resolution and by giving them the tools they need to resolve issues and reach out to new customers.
All you need is a computer, a headset, and Internet.
Productivity
Enhanced first contact resolution and by giving them the tools they need to resolve issues and reach out to new customers.
Productivity
Cloud Platform
All you need is a computer, a headset, and Internet.
Cloud Platform
Interactions
Improved interactions through consistent, personalised service.
Interactions
Improved interactions through consistent, personalized service.
Complimentary Services
Workforce Management
CRM
Unified Communications
Power
