REMOTE FILM EDITING NOW MADE POSSIBLE WITH AVID NEXIS EDGE

May 19, 2022

With the outbreak of the COVID-19 pandemic in early 2020, many industries were forced to adopt remote working and work from home models to continue operating, as social distancing and lockdown measures restricted physical interaction.

THREE FUNDAMENTALS TO FORGING DEEPER CUSTOMER ENGAGEMENT

Apr 4, 2022

The rapid acceleration of digital transformation over the past two year – driven by the global COVID-19 pandemic – has profoundly and irreversibly changed customer behaviour and expectations, forcing companies to re-engineer their engagement strategies.

JASCO AND ZENDESK BOOSTS THE CX COMPETITIVE EDGE

Jan 25, 2022

At a time when the demands and behaviour of the modern customer have been profoundly reshaped by the COVID-19 pandemic, JSE-listed technology company Jasco and Cloud CRM provider Zendesk are meeting the challenge head on.

RETAILER LEROY MERLIN BANKS ON HYBRID OF DIGITAL AND BRICKS AND MORTAR TO DRIVE FUTURE GROWTH

Dec 6, 2020

International retailer Leroy Merlin, with a presence in 15 countries, has invested in a cloud-based customer experience platform designed to complement its physical retail stores.

USING EXISTING TECHNOLOGY OPTIMALLY CAN IMPROVE CUSTOMER EXPERIENCE

Jul 30, 2020

According to Visualcapitalist.com, in early 2020 the world's top five most valuable brands were in the technology sector and they included Amazon, Google, Apple, Microsoft, and Samsung.

JASCO ENTERPRISE PARTNERS GLOBALLY FOR ENHANCED CUSTOMER EXPERIENCE

Jun 29, 2020

Jasco Enterprise, which has an established reputation in the domestic market for offering reliable, high quality hosted, and on-site contact centre customer experience solutions, has struck a global partnership with the cloud-native contact centre solutions provider Five9.

WHAT DOES IT TAKE TO BUILD A WORLD-CLASS OPERATION IN A RAPIDLY CHANGING ENVIRONMENT?

Mar 30, 2020

“Be nice to nerds, chances are you will end up working for one.” This is one of the more popular quotes from the world’s foremost philanthropist and Microsoft co-founder Bill Gates.

ICASA'S INTERVENTION TO LOWER DATA COSTS MAY SAVE THOUSANDS OF CALL-CENTRE JOBS

Mar 19, 2020

ICASA-South Africa’s telecoms regulator might have saved thousands of jobs in the local call-centre industry, says Andre Schoeman, executive responsible for enterprise business at JSE-listed technology company Jasco.