REMOTE FILM EDITING NOW MADE POSSIBLE WITH AVID NEXIS EDGE
19 May 2022
With the outbreak of the COVID-19 pandemic in early 2020, many industries were forced to adopt remote working and work from home models to continue operating, as social distancing and lockdown measures restricted physical interaction.
THREE FUNDAMENTALS TO FORGING DEEPER CUSTOMER ENGAGEMENT
04 Apr 2022
The rapid acceleration of digital transformation over the past two year – driven by the global COVID-19 pandemic – has profoundly and irreversibly changed customer behaviour and expectations, forcing companies to re-engineer their engagement strategies.
JASCO ENTERPRISE PARTNERS GLOBALLY FOR ENHANCED CUSTOMER EXPERIENCE
29 Jun 2020
Jasco Enterprise, which has an established reputation in the domestic market for offering reliable, high quality hosted, and on-site contact centre customer experience solutions, has struck a global partnership with the cloud-native contact centre solutions provider Five9.
ICASA'S INTERVENTION TO LOWER DATA COSTS MAY SAVE THOUSANDS OF CALL-CENTRE JOBS
19 Mar 2020
ICASA-South Africa’s telecoms regulator might have saved thousands of jobs in the local call-centre industry, says Andre Schoeman, executive responsible for enterprise business at JSE-listed technology company Jasco.