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WORKFORCE
MANAGEMENT

Great business is empowered by great people.

Your contact centre agents are your biggest asset - and also the most expensive.

Increase the productivity and satisfaction of your agents through effective scheduling, forecasting, flexibility and reporting.

We offer a range of WFM solutions for your contact centre, from leading companies like Verint, Five9 & Puzzel with advanced solutions tools for your business needs.

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services

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Customers demand you make it easy and convenient to engage with them. On the other hand, agents demand flexible schedules, meaningful tasks and remote working opportunities.

Workforce Management Solutions gives you the flexibility, ease and empowerment to meet agent demands, while improving customer experience and operational efficiency.

Time Tracking

Scheduling

Forecasting

Shift Bidding

Flexible

Productivity

Efficiency

Real-Time Adherence

Capacity Planning

Assigning the right people, with the right skills, at the right time.

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Productivity

Assigning the right people, with the right skills, at the right time.

Productivity

benefits

Base forecasts on historical trends captured directly from your contact centre.

Schedule your agents to be in the best place possible to achieve the highest service levels for your customers.

Automating employee time and managing workforce utilisation helps schedule more effectively and adjust staffing levels as conditions demand.

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Cost Reductions
Automating employee time and managing workforce utilisation helps schedule more effectively and adjust staffing levels as conditions demand.

Cost Reductions

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Performance Management
Understand what motivates your employees. Retain talent by keeping your employees feeling fulfilled and engaged.

Performance Management

Understand what motivates your employees. Retain talent by keeping your employees feeling fulfilled and engage.

Gain immediate insight into agent performance to support real-time decision making.

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Accurate Forecasting

Base forecasts on historical trends captured directly from your contact centre.

Accurate Forecasting

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Optimised Scheduling

Ensure optimal staffing levels in your contact centre to maintain the SLA parameters you require.

Optimised Scheduling

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Real-Time Adherence
Gain immediate insight into agent performance to support real-time decision making.

Real-Time Adherence

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Complimentary Services

Contact Centre

Unified Communication

CRM

Power

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