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Five9 Intelligent CX Platform

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prestations de service

& éléments

Five9 is a leading CCaaS Platform that empowers contact centre agents to engage with customers across their channel of choice, provides your managers with visibility into contact centre performance, and brings overall agility to your business. 

Leading businesses trust Five9 to deliver exceptional products that provide more human customer experiences and services that keep their contact centres  running optimally.

Jasco and Five9 brings the power of people and technology to enable you to drive CX success and bring joy to CX.  

avantages

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Differentiate your services by providing customers with high touch, empathetic, more human communication as you assist them on their financial journey.


Enable customers to self-serve with visual IVRs, speech-enabled IVRs, and intelligent virtual agents (IVA) for conversational AI.

Five9 for
Financial Services

Five9 for Financial Services

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The Five9 Outbound Contact Center delivers higher productivity while helping you maintain compliance.

 

Five9 offers much more automation and efficiency, which keeps costs low.
 

Experience higher contacts and sales per hour and faster ramp-up times for new agents with Five9's intuitive interface and industry-leading Agent Assist.

Five9 for
Sales

Five9 for
Sales

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Engage your customers on the channel of their choice.


Customers can buy something with a click of a button, but the emotional experience of shopping is what they crave. Take your brand to new levels of customer satisfaction with personalized connections across channels—including video for virtual face-to-face service—that ensure consistency, quality, and continuity.

Five9 for
Retail

Five9 for
Retail

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Service your most demanding customers with Intelligent call routing, Interactive Virtual Agents, CTI screen pops with customer history and automated workforce management - all from Five9.

Five9 makes delivering exceptional customer service a breeze

Five9 for
Customer Service

Five9 for
Customer Service

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Leverage Automated Dialers from Five9 to Maximize Efficiency

Five9's automated smart dialing features reduce time wasted dialing and waiting for no-answers and allow your agents to focus on the live connections they make. The Predictive Dialer intelligently calculates dialing rate based on agent availability and historical data.

Five9 for
Debt Collection

Five9 for
Debt Collection

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Scale as needed, have agents anywhere and supervisors everywhere, and enjoy “pay-as-you-go” pricing.

With Five9 Global Voice you can deliver extraordinary customer experiences anywhere in the world with carrier grade voice quality - and get local numbers in over 100 countries. 

Five9 for
BPOs

Five9 for
BPOs

Products

Customer Stories

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Challenges

  • Inflexible solution that could not grow and scale with the business

  • Limited reporting and lack of modern capabilities

  • Inability to integrate with other solutions

Five9 Solutions

  • Inbound

  • Digital Engagement: Chat, Email

  • Intelligent Virtual Agent

Benefits gained

  • Superior scalability and flexibility with the cloud

  • Better reporting and advanced omnichannel capabilities

  • Easy-to-use AI tools that empower agents

Logistics

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Benefits gained

  • Increased reservation conversions

  • Dramatic cost savings from moving to the cloud

  • Ability for agents to work remotely

Five9 Solutions

  • Adapter for Salesforce

  • Intelligent Virtual Agent

  • Quality Management

Hospitality

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Challenges

  • Disparate solutions in multiple contact centers

  • Multiple dialers and legacy systems

  • Lack of scalability

  • Missed opportunities to increase sales

Five9 Solutions

  • Agent Assist

  • Agent Desktop Plus

  • Quality Management

Benefits gained

  • Real-time agent guidance for upsell opportunities

  • Shorter onboarding time for new agents

  • Increased insight into agent activity and productivity

BPO

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Challenges

  • Long handle times due to lack of call routing

  • Disparate solutions from legacy on-premises systems could not scale

  • Manual processes for scheduling, forecasting, and quality management

Five9 Solutions

  • Agent Assist

  • Interaction Analytics

  • Performance Dashboard

  • Quality Management

  • Workforce Management

  • Workforce Optimization

Benefits gained

  • Skills-based call routing to agents

  • AI-based in-call guidance and coaching for agents

Banking

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